Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for sensitive skin?
Yes, our products are formulated with natural and soothing ingredients specifically designed for sensitive areas. However, we always recommend a patch test before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
We currently ship to the United States, Canada, and select international locations. Shipping fees and delivery times vary based on the destination.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all of our formulas are 100% cruelty-free and we offer a wide range of vegan-friendly options.
How do I track my package?
Once your order has left our warehouse, you will receive a shipping confirmation email containing a link to your tracking information.